Terms & Conditions

Welcome to Hello Mr. RK. By accessing or using our platform and services, you explicitly agree to comply with and be bound by the following terms and conditions.

1. Services Provided

Hello Mr. RK acts as a comprehensive healthcare facilitator, providing the following primary services:

• Facilitation of Doctor appointment bookings.
• Direct sales of certified medical equipment.
• Short-term and long-term medical equipment rental services.
• Professional assistance for assessing equipment requirements.
• Real-time device tracking information and logistics support.

2. User Responsibilities

As a user of our platform, you agree to:

• Provide accurate, current, and complete personal and medical information.
• Use all provided services strictly for legal, ethical, and intended personal health purposes.
• Maintain the absolute confidentiality of your account credentials and access details.

3. Payment Terms

• All financial transactions are processed securely through certified payment gateways.
• Prices for products, rentals, and services are subject to change without prior public notice (though changes will not affect already confirmed bookings).

4. Limitation of Liability

While we strive for excellence, Hello Mr. RK shall not be held legally responsible for:

• Specific medical outcomes, diagnoses, or treatments resulting from consultations booked via our platform.
• Unforeseen delays caused by independent third-party service providers or logistics partners.
• Any injury or complication arising from the improper or unauthorized misuse of rented or purchased medical equipment.

5. Order Cancellation & Fraud Prevention

We strictly monitor our platform to ensure a safe environment for all users. Hello Mr. RK reserves the unconditional right to suspend accounts or cancel any orders, appointments, or services immediately if we detect any suspicious, unethical, or fraudulent activity.